Do you ever wonder how to become a solutions-oriented business? Our to-do lists seem to get longer and longer every day. Go to work, clean the house, cook dinner, spend time with family, take up a hobby, plan your vacation, and the list goes on. The thing is, everything on that list has the potential to turn into a problem. This is especially true if you’re at work. Your day could be going perfectly fine and then suddenly you’ve got an irate client on the line, or a team member not pulling their weight.
As human beings, it’s in our very nature to get frustrated when a problem occurs. We vent about it, scream about it and in some cases, even give up when we think that it can’t be solved. This isn’t the answer in your personal life and it’s definitely not the answer for your business.
Building solutions-oriented teams is key in providing excellent service to both internal and external stakeholders. As a business owner, manager or team leader, chances are that being solutions-oriented is one of your key strengths. Now is the time to train your team or your employees to think and behave in the same way.
In an ideal world, you would have already hired individuals that you don’t necessarily have to manage anyway. You would have more time looking at the business’s bigger picture, instead of having to micromanage your team. If, however, this isn’t possible at the moment, you can still improve your team’s, and your business’s, productivity by changing your team’s mentality.
The first thing you need to do as a leader is lead by example. Show your team and other colleagues that when a problem presents itself, you see it as an opportunity to get those creative juices flowing and look for the best solution.
This might not come naturally to your team, which is why you need to remind them to analyze, instead of just complain about, the problem. This could be a major shift in thinking for some team members. Because of this, they may struggle and even fail when trying. The important thing is to immediately let them know how they can improve, while not harshly criticizing them.
It’s not just enough to think about a solution, you need to action it as soon as possible to keep the momentum going. The faster your team can see the results of their solutions-based thinking and implementations, the more likely they’ll be to apply the same principle when they come across another problem.
It’s important to remember that changing an ingrained behavior, such as only seeing the problem and not the solution, takes time and effort. You will constantly have to train your team to do this, and be prepared for any possible failures.
However, the reward will be worth it. Self-managed and solutions-oriented teams will get you even closer to success by allowing you the time to focus on growing your business.